Customers report inability to control heating and hot water, causing frustration and inconvenience during the winter months
Users of the popular home heating app Hive have been reporting issues with the service, with many saying that they are unable to control their heating and hot water through the app. Some have taken to social media to express their frustration, with many using the hashtag #FrozenOut to describe the problem.
The issue appears to be affecting a wide range of users, with reports of problems coming from across the UK and Europe. Some have reported that the app is simply not working, while others have said that it is slow to respond or that they are unable to connect to the service.
Hive, which is owned by British Gas, has acknowledged the issues on its social media channels, and has said that it is working to resolve the problem as quickly as possible. However, many users are still reporting issues, and some are becoming increasingly frustrated with the lack of information from the company.
So what is causing the problem? It is not yet clear, but it is likely that a combination of factors is to blame. One possibility is that a software update has caused a glitch in the system, while another is that there is a problem with the servers that the app relies on. It's also possible that an increase in demand for the service during the cold winter months is putting a strain on the system.
In the meantime, Hive has recommended that users try restarting the app and their router to see if that resolves the issue. They also suggested that if customers are still having problems, they should contact customer service for further assistance.
Hive's service interruption is an inconvenience for many, especially during the cold winter months. While the company is working to resolve the issue, customers may have to rely on traditional thermostats or other heating controls until the problem is fixed.
Hive outage cause
The cause of the Hive outage is not currently known. However, it is likely that a combination of factors is to blame. Possible causes include a software update causing a glitch in the system, a problem with the servers that the app relies on, or an increase in demand for the service during the cold winter months putting a strain on the system. The company Hive has not released an official statement about the cause of the outage.